For over four years I helped craft design solutions and processes for the British Army, including hands-on hardware and software research with users, to help better understand their needs.
Working with the Land Deployed Applications Discovery (LDAD) Team and as a member of the Design Operations team, I helped build the infrastructure, design artefacts, and processes to allow MoD to undertake GDS style (UCD) projects that are underpinned by Agile ways of working.
The Army Service Manual, which I co-authored and the Design System Discovery, are described as ground breaking examples of research in the Defence industry and have been used as a framework for the Defence Digital Service (DDS).
I helped achieve a successful result of 'Met' at the assessment centre for the discovery phase of Project: ‘Personas as a service.’
The Defence design system research and development resulted in continued close collaboration with the Royal Navy's NELSON design system team.
Roles: Service designer, UX and User researcher.
Note: In process diagrams and research data examples, dummy content is used to protect users’ identities and findings.